Text

Building a Successful costumer-service culture : a guide for library and information managers

---

The language and concepts of costumer service have become common in the library and information sector, as have many of the techniques associated with the provision of costumer-focused services. The guide presents contributions from authors with extensive experience in the management of public and academic library and information services, who address the challenge of building a culture of costumer focus into our core service provision.

---

Availability

No copy data

Detail Information

Series Title

-

Call Number

GEN.0.20 MEL b

Publisher

London : Facet Publishing., 2002

Collation

xii, 212 hlm.; 22 cm.

Language

English

ISBN/ISSN

1-85604-449-1

Classification

GEN.0.20

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Ilmu Perpustakaan
Pelayanan Perpustakaan

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment