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Building a Successful Customer-Service Culture : A Guide for Library and Information Managers

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Building a Successful Customer-Service Culture : A Guide for Library and Information Managers provides practical guidance for developing and sustaining a service-oriented organizational culture within libraries and information centers. The book outlines leadership strategies, staff training approaches, performance standards, and communication practices needed to enhance user satisfaction and service quality. It also examines methods for assessing user needs, managing change, resolving complaints, and integrating customer-service values into daily operations and institutional policies. Intended for library leaders, managers, and information professionals, this guide offers actionable tools and best practices to foster responsive, inclusive, and user-centered services in an evolving information environment.

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Availability

KP.XXXVII 0116

020 MEL B

My Library (PANDUAN 2)

Available

Detail Information

Series Title

-

Call Number

020 MEL B

Publisher

London : Facet Publishing., 2002

Collation

212 hlm; 22 cm

Language

English

ISBN/ISSN

1-85604-449-1

Classification

020

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Organization
Development
Culture
leadership
Guidance
Inclusive

Specific Detail Info

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Statement of Responsibility

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Other version/related

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