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Mekanisme Komplain : Pendekatan untuk Pelayanan Publik yang Adil dan Berkualitas
Sad Dian UtomoMimin RukminiIlham Cendekia

Merupakan penelitian di tiga sektor pelayanan yaitu kesehatan, pendidikan, dan pengelolaan sampah yang memotret kualitas pelayanan dan situasi komplain konsumen terhadap pelayanan publik, serta men…

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131p. ; 21 cm
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INA V UTO m
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Perpustakaan Komnas Perempuan adalah tempat berkumpulnya bahan pustaka mengenai Jender, Perempuan, Kekerasan terhadap Perempuan dan informasi lain.

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