Building a Successful costumer-service culture : a guide for library and info…
The language and concepts of costumer service have become common in the library and information sector, as have many of the techniques associated with the provision of costumer-focused services. Th…
- Edition
- -
- ISBN/ISSN
- 1-85604-449-1
- Collation
- xii, 212 hlm.; 22 cm.
- Series Title
- -
- Call Number
- GEN.0.20 MEL b
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