cover
Inspiration, smart, solution call center
Grace heny

Edition
-
ISBN/ISSN
978-602-00-3169-9
Collation
xx, 230 hlm. : ilus. ; 24 cm.
Series Title
-
Call Number
INA.0.302 GRA i

Edition
-
ISBN/ISSN
978-602-00-3169-9
Collation
xx, 230 hlm. : ilus. ; 24 cm.
Series Title
-
Call Number
INA.0.302 GRA i
cover
Best practice government call center
Grace heny

Edition
-
ISBN/ISSN
978-602-1542-33-0
Collation
xv, 191 hlm. : ilus. ; 24 cm.
Series Title
-
Call Number
INA.0.302 GRA b

Edition
-
ISBN/ISSN
978-602-1542-33-0
Collation
xv, 191 hlm. : ilus. ; 24 cm.
Series Title
-
Call Number
INA.0.302 GRA b

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